REFUND POLICY
Refund Policy Excel Visas
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Refund policy: At Excel Visas, we strive to provide high-quality study abroad consultancy services to all of our customers. We understand that circumstances may arise that require you to cancel your application or request a refund for services that you have purchased from us. Our refund policy is as follows:
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Cancellation and refund requests: If you wish to cancel your application or request a refund for services that you have purchased from us, you must notify us in writing within [insert number] days of the date of purchase. Refund requests will be reviewed on a case-by-case basis, and we reserve the right to deny any refund requests that do not comply with our refund policy.
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Refund eligibility: To be eligible for a refund, you must have purchased our services directly from our website or authorized resellers. We do not offer refunds for services that have been partially or fully consumed or for services that have been delivered as part of a package.
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Refund processing: If your refund request is approved, we will issue a refund to the original payment method used to make the purchase. Refunds may take up to 90 days to process, depending on your payment method and financial institution.
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Non-refundable fees: Certain fees associated with our services, such as application processing fees, visa fees, and third-party fees, are non-refundable and will not be included in any refund issued by Excel Visas.
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Changes to the refund policy: We may update our refund policy from time to time by posting a revised version on our website. Your continued use of our website after any such changes will constitute your acceptance of the new refund policy.
If you have any questions or concerns about our refund policy, please contact us at info@excelvisas.com.